If you think this is a driver issue, please try Where do we see App2.exe ?
Let try to run a system scan with Speed Up My PC to see any error, then you can do some other troubleshooting steps. If you encounter difficulties with App2.exe, you can uninstall the associated program (Start > Control Panel > Add/Remove programs Let try the program named DriverIdentifier to see if it helps. It is very interesting and fun to here what other peoples opinions are on in other parts of the world.Is App2.exe using too much CPU or memory ? It's probably your file has been infected with a virus. Other markets may demand systems of educating customers to cut cost, so you do what you have to do to survive. In the area I work in (Sacramento metro area) people want results Now! and don't have time to mess with learning my production work flow. The saying "garbage in = garbage out" is only true if you limit your self to that statement.
$65.00 is the minimum if some one gives me "garbage in" and wants a "Picasso out", I can do that (years in the flexo corrugated business will teach you how to do that) it just takes time and knowledge. That takes time and usage of my computers that I played for along with the rest of the over head.
The employee (that I pay by the hour) still must spend time on the computer to convert the provided "perfect art" to a proprietary vinyl cutting software then arrange each color to the specific size cutter. I don't look at charging a set up fee to some one who provides me with "the perfect art" as dinging a customer. The customer does not need to know how I did it they just know that every sign shop told him they can't work with that file. I have been able to print a continuous tone image 48" tall from a 2" jpg off the internet by using software such as Genuine Fractals and sharpening or blurring selective color channels. I do ask for Clean art if that is not available I explain the constraints in terms the customer can understand and use what I am provided with. No matter what small corner of design your in your not going to get the rest of the world to cater to your needs, that's a losing battle. It is nice to get clean art however the rest of the Graphic Design world does not even think about a blade cutting on vinyl when designing a logo. So why should we expect to get perfect art files from our customers when we are the professionals using proprietary software. if you get packaging designed does the box plant demand Flexo / Litho friendly trapped file with a CAD from the customer? NO. When you buy a piece of embroidered clothing does the shop ask the customer for a digitized file format? No they don't. I look at it this way, the customer does not need to be burdend with art file setup. I have learned to accept every and all file formats and charge a setup fee of $65.00 for every new customer that has provided art, period. He needs to go about making the design (or at least getting it into final form) the right way. In the end, it's simply not enough for a customer to put together a vinyl graphics design in a vector drawing program. FH was the only app that could get rid of the stroke overlaps. Those folks are lucky I have a Macromedia Freehand 10 license. They didn't understand why there was an extra design fee for correcting the artwork, so I just showed them a screenshot of the problem and got an "ohhhhh I see" kind of reply. Anyway, their new logo had all kinds of problems -the main one being lots of outline stroke effects that were not expanded into real paths and with all the overlaps removed on the expanded paths. I wouldn't take part in it (such contests are a waste of time for most working graphic designers). They ran a "contest" to get a new logo design -all just to get the new logo on the cheap. We recently did a rush job for our local Chamber of Commerce. As Derf said, appearances of all effects including all line strokes and letter outlines must be expanded and made "vinyl ready."
With certain effects in more recent versions of Illustrator in use the file will not import into most other applications. This also brings up the subject of educating customers about properly preparing vector-based art files.